PAYMENT
Payments can be made by credit card using our payment gateway STRIPE. Afterpay is available to Australian and New Zealand Residents.
RETURNS
We happily accept returns purchased from the ATIME STUDIOS online store that meets the criteria of our online returns policy.
First you must email us within 3 days of receipt of your item and explain that you would like to initiate a return. Please understand we are a small business and cannot offer an extended returns period.
Next, once you have received your prepaid returns sticker ensure it is posted to us within 7 days.
Returned items must be unworn, unused and in perfect condition with all original tags and packaging intact. If you are returning intimates or swimwear please ensure the hygiene slip hasn’t been removed. ATIME STUDIOS reserves the right to reject any items returned that do not comply with our returns policy and may return the item to sender.
For the return of full-priced items customers are eligible for either a refund or credit voucher. For the return of discounted product whether it be on permanent markdown or a promotional sale customers are eligible for a credit note only unless stated otherwise within the product description.
To request a return, please contact info@atimestudios and follow the steps we provide to complete your return. You will then be prompted to create your returns label with instructions on how to process payment and post your return back to us.
For our full returns policy with further details on New Zealand and international returns, please visit our Shipping and Returns page.
SALE & DISCONTINUED ITEMS
Please choose carefully, as we do not offer returns for refund on any discounted product, unless faulty or damaged. This includes marked down items, sale products or items discounted through marketing/promotions/code discounts. Sale items may be returned for credit note only.
FINAL SALE ITEMS
Final sale refers to items that are marked as such. Final sale items are not eligible for return, unless in the event of the item being faulty. You will be notified at checkout if the item you are purchasing is final sale, with a final sale notice on the product also. We recommend choosing carefully to avoid disappointment and reaching out to our online team for assistance prior to purchasing for size and style advice. By purchasing a final sale item, you agree to these terms.
DISCOUNT CODES
From time to time, ATIME STUDIOS offers promotional discounts in the form of discount or coupon codes. Terms associated with each code will be listed in conjunction with the promotional event and timeframe. Discount codes cannot be used in conjunction with any other offer, and there is no cash alternative. To apply a coupon or discount code, the code must be applied at checkout. ATIME STUDIOS is not obliged to reimburse or refund a voucher amount to any order placed without a discount code and cannot apply codes to orders retrospectively.
FAULTY ITEMS
Faulty or incorrect items will be refunded and ATIME STUDIOS will pay the postage costs for replacement items. Goods are classified as faulty if they are received damaged. Please note items damaged as a result of normal wear and tear are not considered faulty. ATIME STUDIOS reserves the right to inspect returned items and deny refund if the garments are in saleable condition. To avoid damage to garments, please remove jewellery before trying on garments and leave all tags and accessories attached until you are happy with your purchase. If you have any further questions please do not hesitate to contact us at info@atimestudios.com Monday to Friday 9am to 5pm.
CURRENCY
All prices are shown on atimestudios.com are in Australian dollars (AUD). A charge of 10% GST is included in the retail price shown.
PRICES & IMAGERY
ATIME STUDIOS reserves the right to alter, update or change the pricing of any item available on the site at any time. In certain circumstances, ATIME STUDIOS reserves the right to cancel or reject your order. This may happen where the requested product is unavailable, or if there is an error in the pricing or the product description posted on the site.
ATIME STUDIOS makes every effort to display and inform you as accurately as possible on our product colours, sizes, cut, fit, make and general product descriptions. In terms of colour display for our products; computer monitors, tablets and mobile devices’ resolution may vary and we cannot guarantee that your monitor’s display of any colour will be completely accurate. In relevance to varying sizes, cuts and shapes displayed via the images on the site and featured on our models we cannot guarantee they will fit you exactly the same, as each individual body is different and treat each individual piece differently.
LOST OR DAMAGED GOODS
If goods are lost or damaged during delivery, please contact us at info@atimestudios.com within 7 working days of placing your order so that we can investigate the surrounding circumstances. We will make all reasonable attempts to assist with the location of your order, and assist with the re-delivery and return of items not received. Once the item has been processed through our third party vendor for dispatch, all lost/damaged packages must be reviewed and communicated via the vendor, with our assistance.
DISCLAIMER
By accessing and using the ATIME STUDIOS website, you are consenting to the terms and conditions of this site and the collection of information. ATIME STUDIOS endeavours to keep the information on the ATIME STUDIOS website up to date however it may contain errors and inaccuracies and may not be current at time of viewing.
ATIME STUDIOS does not provide warranties of any kind on any of its products or on any information provided on the ATIME STUDIOS website.
Some ATIME STUDIOS garments are washed or dyed to give a pre-loved feel. Any irregularities in colour or texture are intentional. Please follow the care label instructions to give your garment the best possible care.
